European Union Right of Withdrawal

If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods. For orders consisting of multiple items delivered separately, the withdrawal period expires 14 days after delivery of the last item.

How to Exercise Your Right of Withdrawal

To start a withdrawal request, please log in to your customer account:

https://shopify.com/93303963997/account

Alternatively, you may contact us at nericompanymedia@gmail.com.

Returning Your Items

Once you have notified us of your decision to withdraw from the purchase, you must send the goods back to us within 14 days.

Items must be returned in their original condition, unused, unworn, and in their original packaging where reasonably possible, together with proof of purchase.

Returns should be sent to our return address in London, United Kingdom. Return instructions will be provided once your withdrawal request has been received.

Return Shipping Costs

Customers are responsible for the direct cost of returning goods unless otherwise agreed by us in writing.

Refunds

Once we receive and inspect your returned items, we will process your refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs first.

Refunds will be issued to the original payment method used for the purchase.

We will reimburse all payments received from you, including the cost of standard outbound delivery. Any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery option will not be refunded.

Exceptions

The right of withdrawal does not apply to:

• Custom-made or personalised products, including press-on nail sets made to your specifications.

• Sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery.

• Gift cards.

• Any other products exempt under applicable consumer protection laws.

If a product is custom-made, personalised, or otherwise exempt from the right of withdrawal, this will be clearly stated on the product page before purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at nericompanymedia@gmail.com with photographs of the issue so we can resolve the matter promptly.